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Having issues? This guide covers common problems and their solutions.

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Webhook Issues

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Webhook Not Receiving Replies

If replies aren’t appearing in your inbox:
1

Verify the webhook URL

Make sure you copied the full webhook URL from Replyify, including the connection ID at the end.Correct format:
https://app.replyify.ai/api/webhooks/instantly/abc123-def456
2

Check webhook configuration

In your sequencer, ensure:
  • The webhook is enabled/active
  • “Reply” events are selected
  • The URL is saved correctly
3

Confirm connection is active

In Replyify, check that the connection isn’t paused:
  • Go to Connections
  • Verify status shows “Active”
4

Test with a real reply

Send a campaign and reply to it yourself. Wait 1-2 minutes for the webhook to process.

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”Connection Not Found” Errors

This means the connection ID in the webhook URL doesn’t match any active connection:
  1. Go to Connections in Replyify
  2. Click on your connection
  3. Copy the webhook URL again
  4. Update it in your sequencer
If you deleted and recreated a connection, the webhook URL changes. Update your sequencer with the new URL.

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AI Response Issues

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AI Not Generating Responses

If you’re not seeing AI-generated drafts:
Go to Billing and verify you haven’t reached your monthly limit.
In Clients, check that the client has AI reply mode set to “Draft” or “Auto-Send” (not “Off”).
AI only generates responses for positive categories (Interested, Meeting Request, Question). OOO, bounces, and “Not Interested” don’t trigger AI.
AI needs context to generate responses. Ensure your client has a service description configured.

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AI Responses Are Low Quality

Improve AI response quality:
  1. Add more context to service description: Include value propositions, target audience, and typical outcomes
  2. Configure a calendar link: If you want AI to include booking options
  3. Review and correct categories: AI learns from your corrections

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Category Classification Issues

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Replies Being Misclassified

If replies are in the wrong category:
  1. Manually correct: Open the reply and change the category
  2. AI learns: Your corrections improve future classifications
  3. Ambiguous replies: Very short or unclear replies may need manual classification

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Categories Not Showing

If category options are missing:
  1. Go to Settings → Categories
  2. Verify categories exist and are active
  3. Custom categories may need to be created first

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Connection Issues

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”Invalid API Key” Error

Your sequencer API key may be incorrect or expired:
1

Get a new API key

Log into your sequencer (Instantly, EmailBison) and generate a new API key.
2

Update the connection

In Replyify, edit the connection and paste the new API key.
3

Save and test

Save the changes and send a test reply to verify.

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Connection Shows “Last Event: Never”

The connection was created but hasn’t received any webhooks:
  1. Verify webhook URL is configured in your sequencer
  2. Ensure you’re sending campaigns that could receive replies
  3. Check that webhook events include “Reply” type
  4. Send a test and reply to it yourself

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Account Issues

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Can’t Access Billing

Only workspace Admins and Owners can access billing:
  1. Check your role in Settings → Team
  2. Contact your workspace admin if you need billing access
  3. Request a role change if appropriate

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Can’t Invite Team Members

Team invitations require Admin or Owner role:
  1. Verify your role is Admin or Owner
  2. Members cannot invite new team members
  3. Contact your admin to send invitations
Invitation links expire after 7 days:
  1. Go to Settings → Team
  2. Find the pending invitation
  3. Click Resend to send a new invitation

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Performance Issues

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Inbox Loading Slowly

Try these optimizations:
  1. Apply filters: Reduce the number of visible replies
  2. Archive old replies: Clear out processed items
  3. Check your browser: Use Chrome, Firefox, Safari, or Edge
  4. Clear browser cache: Refresh with Ctrl+Shift+R (Cmd+Shift+R on Mac)

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Replies Not Appearing Immediately

Webhooks typically process within seconds, but may take up to 2 minutes:
  1. Wait 2 minutes after the reply is sent
  2. Refresh your inbox manually
  3. Check Connections for “Last Event” timestamp
  4. Verify the webhook is configured correctly

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Getting More Help

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Contact Support

If you can’t resolve an issue:
  • Email: support@replyify.ai
  • Include: Your workspace name, connection details, and screenshots of any errors

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Useful Information for Support

When contacting support, include:
  1. Your workspace name
  2. Which connection/sequencer you’re using
  3. Steps to reproduce the issue
  4. Screenshots of any error messages
  5. Approximate time when the issue occurred
Screenshots of your connection settings and webhook configuration help us troubleshoot faster.