Inbox Management

Learn how to manage your inbox effectively

Your inbox is the central hub where all replies from your connected email sequencers appear. Each reply is automatically processed and classified by our AI.

Understanding Your Inbox

Reply Categories

All incoming replies are automatically classified into categories:

Category	Description	AI Response
Interested	Leads showing buying intent	Yes
Meeting Request	Leads wanting to schedule a call	Yes
Question	Leads asking for more information	Yes
Not Interested	Polite declines	No
Out of Office	Auto-replies and OOO messages	No
Unsubscribe	Opt-out requests	No
Bounce	Undeliverable emails	No

AI only generates draft responses for positive categories (Interested, Meeting Request, Question). This ensures your AI reply credits are used efficiently.

Reply Status

Each reply has a status that tracks where it is in your workflow:

• Pending - New replies awaiting action
• Ready - Replies with AI-generated drafts ready to send
• Sent - Replies you’ve responded to
• Archived - Replies you’ve dealt with and hidden from view

Filtering & Sorting

Use the filters at the top of your inbox to find specific replies:

Available Filters

Status Filter

Filter by reply status to focus on what needs attention:

• Pending: See replies that need action
• Ready: See replies with drafts ready to send
• Sent: Review past conversations
• Archived: Access archived replies

Category Filter

Filter by AI classification to prioritize high-value leads:

• View only interested leads
• See meeting requests
• Review questions that need answers

Client Filter

If you manage multiple clients, filter to see replies for a specific client only.

Search

Search by email address, name, or subject line to find specific conversations.

Working with Replies

Viewing a Reply

Click on any reply in your inbox to open the detail panel. You’ll see:

• Thread History: The full conversation thread
• Contact Info: Lead’s email and name
• Category Badge: Current classification
• AI Draft: Generated response (for positive replies)

Changing Categories

If a reply is misclassified, you can manually change its category:

1. Open the reply detail panel
2. Click the category dropdown
3. Select the correct category

The AI learns from your corrections over time, improving classification accuracy.

Archiving Replies

Archive replies you’ve dealt with to keep your inbox clean and focused.

How to Archive

1. Open a reply
2. Click the Archive button
3. The reply moves to the archived status

Viewing Archived Replies

Archived replies are hidden from the default view but can be accessed anytime:

1. Click the Status filter
2. Select Archived
3. All archived replies will appear

Archived replies are excluded from analytics calculations. Only archive replies you’ve fully addressed.

Keyboard Shortcuts

Speed up your workflow with keyboard shortcuts:

Shortcut	Action
↑ / ↓	Navigate between replies
Enter	Open selected reply
Esc	Close detail panel
A	Archive current reply
S	Send draft response